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No matter which you use, make certain that the URL defined for EWS is accessible.
The EWS URL settings are only manageable through the Exchange Management Shell.
Simply enter the Set-Web Services Virtual Directory cmdlet.
The self-signed certificates that are installed along with Exchange 2010 are not sufficient for production use.
Therefore, when troubleshooting Exchange 2010 free/busy issues, be certain that the certificates your clients and external partners will trust are installed on your CAS servers. Additionally, be sure that the certificates are not only issued by a trusted source, but that you have also added the correct namespace(s) to the certificate subject and subject alternate names.
By submitting your email address, you agree to receive emails regarding relevant topic offers from Tech Target and its partners. Contact Tech Target at 275 Grove Street, Newton, MA. Unfortunately, connectivity problems happen and Exchange 2010 free/busy information doesn't always display as it should.
Here are four areas to check -- and two tools to consider -- when free/busy stops working.